Returns and Refunds Policy

Returns and Refunds Policy

1. Damaged Shipments

If you ever receive a damaged shipment from us, we are only able to issue a refund for the plants themselves and not for the price of shipping. To qualify for a refund, please follow the steps below:

• Send an email to dana@hydrohippiehouseplants.com with the following information:
  • Order details
  • Picture of the damaged item
  • Shipping information

2. Replacement Orders

Only one replacement order will be issued for damaged items. Please allow 3-5 business days for refunds to be processed.

3. Return Window

You must initiate a return or request a refund within 30 days from the date of delivery.

4. Non-Returnable Items

Perishable goods and plants that have been used or are not in their original condition are non-returnable.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

6. Restocking Fees

There are no restocking fees associated with returns or refunds.

7. Refund Method

Refunds will be issued to the original payment method or as store credit, depending on your preference.

8. Cancellation Policy

You can cancel your order before it has been shipped. Please contact us immediately to request a cancellation.

9. International Returns

Instructions for returning items from international locations can be provided upon request.

10. Exchanges

We allow exchanges for different products or sizes. Please contact us to initiate an exchange.

11. Conditions of Returned Items

Returned items must be unused and in their original packaging to qualify for a refund or replacement.

12. Dispute Resolution

Any disputes regarding returns or refunds will be resolved through our customer service team.

13. Legal Compliance

This policy complies with all relevant consumer protection laws and regulations in our jurisdiction.